Customer Testimonials

James is a great salesman I’ve bought two cars off of him so thankful for a good deal

From the time I walked in it was not the car buying pressure Shane and the crew worked with me and made me feel comfortable. Yes it's still a car dealer but felt different thanks to Shane and crew to to make me feel Confidence in a dealership again, thanks Randy Bokum

Great experience purchasing my used Grand Cherokee! I am an out of state customer and they handled all my taxes and registration as part of my loan, which is super convenient! Definitely will return and recommend to all my friends and family.

The service department is amazing. Paul, Craig and Lindsey the service writers are extremely helpful, the technicians are knowledgeable and efficient. Couldn't ask for a better experience from my local dealer. The sales department is always kind and always willing to help. Stopped in for an oil change and tire rotation. James showed me the differences between the different chargers on the lot, answered all my questions and gave a grear presentation. I will continue to bring my car to this dealer for service and I will buy my next car here!!!!

James was my salesman and Kevin was the manager in my truck buying process. James was informative, patient, and easy going. When it came time to talk numbers, Kevin was very easy to negotiate with and was also easy going in general. If you dont wanna be pushed, rushed or lied to, id recommend visiting CDJR.

Mark knew exactly how to approach the front differential and CV axle repairs. He got into the drivetrain concerns quickly, answered the important questions, and had the repair details ready without making the process feel drawn out. With a job this involved, it was good to see everything stay tied to the actual failure instead of turning into guesswork. Mark was easy to deal with and gave confidence that the repair was being approached carefully.

We visited the dealership looking for either a Jeep or a Ram. James was our salesman and he was so accommodating, very helpful, positive, polite, all the things you could ask for in a sales interaction. He stayed in constant communication with us while we looked at different vehicles. Ultimately, we did not end up purchasing through Keene Chrysler, but I would recommend speaking to James if you’re in the market for a new vehicle.

James did an awsoeme job with my purchase and customer service was outstanding

Traveled 75+ miles to Keene Chrysler to deal with Brian on purchasing a Wrangler. He is great to deal with, and no BS sales pitches. Past experiences with Brian and the dealership have always been pleasant, and they value a persons time. There are a lot of dealers that are closer, but I will continue to make the trip out to Keene CDJR for vehicles and parts.

Brian and the team at Keen Chrysler are fantastic. That’s why we’ve been a customer for so many years!

Brian Zipps ( my salesman ) was a pleasure to work with. I know that you can’t always say that about car salesman, but he truly was.

Came in for a routine oil change and bought a new 2027 Jeep Grand Cherokee!!

Worked closely with Brian to get into my dream truck! The whole team was very helpful and kind in answering my questions and even sent me a walk around of the truck before I committed to making the drive over to Keene. Drove over an hour and left with exactly what I wanted. Highly recommend!

Great inventory, if you want a new Jeep/ RAM look these guys up!

POOR COMMUNICATION BE AWARE I contacted the dealership sept 24 to make a purchase we couldn't agree on the price James sales rep never mentioned the scrapes on rear window . They reached out to me on Sept 29 and accepted the price I wire transferred the money same day after payment was made it was hard to get any communication from them Kevin the GSM never reply to emails call or text paperwork was never sent out untill few days later after texting James the sales rep many time he lied and said paperwork went out following day he asked me ... Read More

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Google - Oct 9, 2026

POOR COMMUNICATION BE AWARE I contacted the dealership sept 24 to make a purchase we couldn't agree on the price James sales rep never mentioned the scrapes on rear window . They reached out to me on Sept 29 and accepted the price I wire transferred the money same day after payment was made it was hard to get any communication from them Kevin the GSM never reply to emails call or text paperwork was never sent out untill few days later after texting James the sales rep many time he lied and said paperwork went out following day he asked me where to send it. It affected by business travel I had to cancel my flight due to paperwork delays. Paperwork was received Friday 10/2 I signed notarized and sent back with their ups label transport went to pick up the car 10/3 they wouldn't release it they never answered my text or calls they texted the transport went haven't received paperwork again another delay finally they received the paperwork 10/6 I had to scrambled to find another transporter I asked to make sure that rear window was corrected I was told that why we discounted the car never mentioned that was the reason car advertised with 4 keys they sent 3 and stopped answering that phone however Roy the finance manager the only helpful person in the dealership and gentleman

It was super easy to find the car I wanted with no pressure to buy. I am very happy with my new jeep

Loving my jeep experience. The vehicle has been lots of fun and super reliable. Already put 8k miles on it. Sales was super easy to work with and got me approved easily. Service is knowledgable and smart. The techs know what they are doing and how to get it done. I would 110% reccomend!

I love my Jeep Grand Cherokee. I also love that working with Shane Greene was extremely easy and he listened to what I wanted and helped me get into something perfectly suited for me no games attached.

Great service!

I’m extremely disappointed with my experience with the service department at Keene Chrysler. The biggest issue was not simply the quality of the customer service, but the lack of transparency, communication, and integrity I experienced as a customer. I expected to be treated honestly and professionally, but instead I felt that my concerns were not taken seriously and that I was left having to question whether I was being given accurate information about the service being performed. Customers should not have to fight to get straightforward answers or feel like they have to second guess what they are being ... Read More

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Google - Sep 23, 2026

I’m extremely disappointed with my experience with the service department at Keene Chrysler. The biggest issue was not simply the quality of the customer service, but the lack of transparency, communication, and integrity I experienced as a customer. I expected to be treated honestly and professionally, but instead I felt that my concerns were not taken seriously and that I was left having to question whether I was being given accurate information about the service being performed. Customers should not have to fight to get straightforward answers or feel like they have to second guess what they are being told. A service department should stand behind its work, communicate clearly, and treat customers with respect. Based on my experience, I cannot recommend the service department at Keene Chrysler. I hope management takes customer concerns more seriously and works to improve the level of transparency and accountability going forward

Professional responsive fair form sales to finance

Great group of people. Great techs, great sales team

I just had a new 5.7 hemi engine replaced in my 2016 Ram 1500 4X4, exceptional workmanship! There is no way unless I told you that you would even know an engine was changed, it's perfectly quiet, not a single odd noise from anywhere, opening the hood it is exactly as it was when I bought it (from this very same dealership) brand new! You can't tell anything was ever touched! I am very happy and very impressed with the work that was done!

If you are searching for a new vehicle, make sure to check the tires real well. Today I witnessed a brand new blue 2027 Dodge charger scat pack out speeding and blowing donuts at the end of Cornwell drive. Apparently, it’s OK for these employees to take the cars out for a quick beat run and then bring it back and sell it as is. Checked the website and sure enough, there it is for sale. As expensive these vehicles are, it would be nice to purchase one that hasn’t been beaten on right out the gate.

I couldn’t be happier with my recent car-buying experience, and I have to give a huge shoutout to Shane for making the entire process so enjoyable! I submitted a request for information on a Sunday, and Shane called me that same day. Every other dealership I reached out to waited until Monday, so his responsiveness immediately stood out and I knew he was the one I wanted to work with. From our very first conversation, Shane was kind, knowledgeable, informative, and incredibly communicative. He made sure I had the information I needed without ever making me feel pressured, and ... Read More

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Google - Aug 27, 2026

I couldn’t be happier with my recent car-buying experience, and I have to give a huge shoutout to Shane for making the entire process so enjoyable! I submitted a request for information on a Sunday, and Shane called me that same day. Every other dealership I reached out to waited until Monday, so his responsiveness immediately stood out and I knew he was the one I wanted to work with. From our very first conversation, Shane was kind, knowledgeable, informative, and incredibly communicative. He made sure I had the information I needed without ever making me feel pressured, and somehow managed to make the car-buying process actually fun! Shane may be a newer member of the Keene team, but you’d never know it from the way he works. With 13 years of experience in car sales, he brings a level of professionalism, expertise, and customer service that is a tremendous asset. He is truly a great addition to the team, and I hope management knows what a gem they have in him! I also want to recognize Roy in financing, who was absolutely impeccable. He was professional, thorough, and made that part of the process smooth and straightforward. At the end of the day, I drove away extremely happy with my new purchase and even happier with the experience I had getting there. If you’re looking for a dealership where you’ll be treated with respect and have people genuinely invested in helping you, I highly recommend working with Shane and Roy. Five stars all around!

Purchased many vehicles from Keene Chrysler and as expected the experience was top notch. I had the pleasure of dealing with Stephen & Paul who made the transaction flawless. No pressure salespeople which I love. Highly recommended!!

The service department has had my 2017 Jeep Cherokee for a month. They did a transmission replacement, and are current;y holding my car hostage because of a shifter cable. I have been told the General Manager would contact me about a payment plan. It has been 2 weeks since that first conversation.They will not allow me to take my vehicle. I am losing income by the day for this, and no one cares. If it is what caused the failure of a warranty part, then it should also be replaced under the same warranty. I should not have to pay ... Read More

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Google - Aug 20, 2026

The service department has had my 2017 Jeep Cherokee for a month. They did a transmission replacement, and are current;y holding my car hostage because of a shifter cable. I have been told the General Manager would contact me about a payment plan. It has been 2 weeks since that first conversation.They will not allow me to take my vehicle. I am losing income by the day for this, and no one cares. If it is what caused the failure of a warranty part, then it should also be replaced under the same warranty. I should not have to pay for any extra parts. Simple solution. Give me back may car, and I will fix it myself, or buy it back for the price of my loan.

Mr.Zipps is the best hassle free stress free buying process. 10/10 would recommend.

First time buyer had a blast very great experience customer service was very helpful they took they time with us nothing was rush I definitely recommend

James was extremely helpful and easy to work with. I explained my budget and my preferences in a vehicle and I drove away in the perfect one for me. I highly recommend this dealership. Roy was also very helpful with the paperwork process which can be daunting. I had a lot of questions, and he was patient in answering all of them. Thank you James and Roy!

Service department is absolutely terrible. Made an appointment over a week ago for squeaking noise and vibration on my brand new ram 2500 showed up to my appointment an hour early to drop it off and let them have it as long as needed, I was told they close at 5:30pm. 5:25pm came around, no call. So I called to see what was up. I was told it’s ready. When I went to go pick up the truck nothing was fixed. No parts were ordered and I was handed a BLANK summary of the mechanics findings. The truck was at ... Read More

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Google - Jun 11, 2026

Service department is absolutely terrible. Made an appointment over a week ago for squeaking noise and vibration on my brand new ram 2500 showed up to my appointment an hour early to drop it off and let them have it as long as needed, I was told they close at 5:30pm. 5:25pm came around, no call. So I called to see what was up. I was told it’s ready. When I went to go pick up the truck nothing was fixed. No parts were ordered and I was handed a BLANK summary of the mechanics findings. The truck was at the dealership for five hours.. I asked why no parts were ordered or nothing was fixed and the gentleman told me because our Parts department closes at 5 PM and they were very busy today.. wasn’t that the point of making an appointment that I waited over a week for?? I dropped my truck off at noon with an appointment for 1 PM so that tells me they blew off my appointment to do other things probably since I wasn’t there, and they just fit me in whenever they wanted (because of warranty work)did nothing about anything AND never called me. The next day still no phone call, so on my way to work I stopped in to see if I could find any updates on what was going to happen to my truck, once again nothing was ordered. Nothing was talked about nothing was scheduled, and I was confronted by the owner, asking why I was at his dealership when I did not buy it from him. I was very thrown off. I work right next to this dealership so it was convenient for me to drop the truck off and get to work via walking. I assumed since I just paid $65,000 for a brand new Dodge ram whether it was from his dealer or not it has a factory warranty and it was acceptable to go there. I wasn’t going there asking for an engine. I was simply asking for a new belt or a tensioner and to check the alignment under warranty. I don’t feel that was too much to ask for since the truck had less than 1k miles… terrible experience do not recommend this dealership for anything.

We recently purchased our third Jeep Grand Cherokee from this dealership, and Steve Robinson is our favorite salesman. He knows his "stuff" and understands our wants and needs, so shopping for a new vehicle is easy as pie with him. We love our Jeeps and have been delighted with the service and attention we get from everyone we have interacted with in this Keene, NH, dealership. In a few years when we need to update our oldest vehicle, this is the first place we will go. A great place to do business with!

It was very pleasant to work with Phil when buying a new Jeep Grand Cherokee.

Phil and Roy were great to work with for the purchase of my new Jeep. It was a quick and easy transaction with no sales gimmicks. Thanks guys!

Parts department Friendly and fast to help. Sales personnel Friendly pointed me in the right direction right away, even walked me there and called to the parts guy in the back. In and out with parts in hand in under 10min. Will definitely be going back for all my Mopar needs!

Andy here writing to compliment the staff at Keene Jeep. Steve Robinson, our salesman, was a delight to work with - no hassle, no debates. The piece for the used car was great and the trade-in was generous. Result was a done deal. Picking up the car was facilitated by Roy Mitchell. Again, no hassle, all paperwork ready, no attempt to upsell any add-ons. Overall, a very pleasurable experience. Highly Recommend them.

Exceptional service once again from Keene Chrysler Dodge Jeep Ram. This is my second purchase from them, and the sales staff continues to exceed expectations. They made the transition into my new Ram effortless. Truly a customer-centric dealership that values long-term relationships.

we had an excellent experience with Brian Zipps we always have that is why we always go back we do not live close, but it is worth the trip.

I got a lease from here back in November. I brought with me my partner to help understand the paperwork since I have not gotten a car lease before. We explicitly asked Ernie if me having an out of state ID would effect this loan and were told no. Here we are down the line and the bank has not been able to obtain the title and now they have raised my interest rate as it was stated in the contract. I feel extremely mislead on this and do not recommend. (Salesman was incredible and the only part of this ... Read More

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Google - May 8, 2026

I got a lease from here back in November. I brought with me my partner to help understand the paperwork since I have not gotten a car lease before. We explicitly asked Ernie if me having an out of state ID would effect this loan and were told no. Here we are down the line and the bank has not been able to obtain the title and now they have raised my interest rate as it was stated in the contract. I feel extremely mislead on this and do not recommend. (Salesman was incredible and the only part of this experience that has been good with this dealership).

I’ve bought multiple Jeeps from Keene Chrysler Dodge Jeep Ram. I will continue to purchase from here because I’ve had great experiences from start to finish.

Had an awesome experience with steve! Test drove an 18 ram 1500. He was knowledgeable, and pleasant to deal with. I didn't end up purchasing the vehicle, just wasn't the truck I was looking for. To work with someone who isn't pushy and under stands you are looking for the one for you, will definitely get me back in this dealership again and again!

phill did a great job with us would use him again for our next car

Start to finish it is always a pleasure doing business at Keene Chrysler. Brian Zipps is the man to see. Always helpful and very knowledgeable.

Stephen Robinson was a delight to work with!

Lack of communication. Dont care about customers need. Never a call back. Now my jeep doesnt run properly and parts they replaced where never tightened. So theres a rattle noise now. What great work!

The radio was working perfectly before bringing the vehicle in for the airbag recall. After the repair, it suddenly stopped working and a piece of the dashboard was also broken, which was not damaged before. Regardless of whether the radio was aftermarket or not, it was functioning until your facility worked on the vehicle. What was most frustrating was not only the damage, but the lack of communication. I reported the issue immediately on Thursday and was told several times that someone would contact me, but no one ever did. I had to keep calling myself just to get a ... Read More

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Google - Mar 17, 2026

The radio was working perfectly before bringing the vehicle in for the airbag recall. After the repair, it suddenly stopped working and a piece of the dashboard was also broken, which was not damaged before. Regardless of whether the radio was aftermarket or not, it was functioning until your facility worked on the vehicle. What was most frustrating was not only the damage, but the lack of communication. I reported the issue immediately on Thursday and was told several times that someone would contact me, but no one ever did. I had to keep calling myself just to get a response. When a customer brings a vehicle in for a safety recall, they should not leave with additional problems and then have to chase the dealership for answers.

I had a very frustrating experience with this dealership. I brought my car in for an airbag recall repair, and when I picked it up my radio was no longer working, even though it was perfectly fine before. On top of that, a piece of the dashboard was broken. I reported the issue immediately on Thursday and was told multiple times that someone would contact me, but no one ever did. Instead, I had to keep calling and insisting to get any kind of response. It’s extremely disappointing that I brought my vehicle in for a safety recall and ... Read More

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Google - Mar 16, 2026

I had a very frustrating experience with this dealership. I brought my car in for an airbag recall repair, and when I picked it up my radio was no longer working, even though it was perfectly fine before. On top of that, a piece of the dashboard was broken. I reported the issue immediately on Thursday and was told multiple times that someone would contact me, but no one ever did. Instead, I had to keep calling and insisting to get any kind of response. It’s extremely disappointing that I brought my vehicle in for a safety recall and ended up with additional damage to my car and poor customer service. A dealership should take responsibility for issues caused during a repair, but instead I was left chasing them for answers. Very unprofessional experience. I would not recommend this place.

Can't say enough good things about Keith and the service dept. Flatbed literally dropped my 20 Cherokee at the door on a Sunday morning with a note and the key fob. What was a relaxing trip from NY to Gilmanton turned into a nightmare when I blew the engine on Rte 9. Keith took control and contacted the extended warranty co. and put a new engine in my car. I now have my car back in NY and couldn't be happier. Thank You again!! My advice to anyone buying a new car is to invest in an extended warranty. You ... Read More

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Google - Feb 18, 2026

Can't say enough good things about Keith and the service dept. Flatbed literally dropped my 20 Cherokee at the door on a Sunday morning with a note and the key fob. What was a relaxing trip from NY to Gilmanton turned into a nightmare when I blew the engine on Rte 9. Keith took control and contacted the extended warranty co. and put a new engine in my car. I now have my car back in NY and couldn't be happier. Thank You again!! My advice to anyone buying a new car is to invest in an extended warranty. You ever know when you might need it!

Brought my 2019 RAM in for clunking noise while turning sharply at very low speed. These guys said I needed both front control arms replaced totaling $2000. Got a second opinion, turns out it was just the 4 wheel drive engagement. No repairs needed. Super shady.

Steve and everyone were wicked friendly and helpful. They made the entire process feel so painless and smooth. I highly recommend them to anyone looking for a reliable vehicle and an enjoyable experience. Very satisfied.

Great car buying experience! Quick and to the point. Brian, my salesman, was straightforward and honest through the process. Brian provided all information I asked for and didn’t try to sell me a truck based on payments like many of the other dealers I contacted or visited. He gave me the best OTD price of my 2025 Ram 1500 Laramie of any dealer and gave me top dollar for my trade. I’ll recommend Keene CJDR to anyone in the market for a new vehicle.

I had a great experience working with Phil. He was quick and wasn’t pushy which I appreciate!! Everyone there was wonderful to work with and I would recommend them to anyone looking for a vehicle.

It's now the end of October, the truck was first brought in at the start of September, because of an engine light that had to do with the gas vaporizer and a suspension resonance at the front. After 2 weeks, the truck was collected and within a day the light was back and nearly immediately the resonance was back and worse, as well as a new ticking noise. Truck back in, new set of tires, new manifold. In the process of replacing the manifold, the engine head got damaged when drilling out the manifold studs that had been broken in ... Read More

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Google - Oct 25, 2025

It's now the end of October, the truck was first brought in at the start of September, because of an engine light that had to do with the gas vaporizer and a suspension resonance at the front. After 2 weeks, the truck was collected and within a day the light was back and nearly immediately the resonance was back and worse, as well as a new ticking noise. Truck back in, new set of tires, new manifold. In the process of replacing the manifold, the engine head got damaged when drilling out the manifold studs that had been broken in place. After another 2 weeks, the truck was collected again and did not hold idle, fixed there and then, it was forgotten to be set. A little later it was clear that the air conditioning was not working. Simple refill would have done it, but the shop insisted on having the truck back in. After an hour wait, apparently there was a mechanical problem too difficult to diagnose as it did not come with a code, more in depth diagnostics to be run, truck to go back in. That was enough. The air conditioning works, clearly it was not given time to settle. It was a rush job, most of the hour spent there was with the truck waiting outside. It was also a wonderful opportunity to find something more to do or break. This place might be conveniently located but it appears highly incompetent. Longer drive next time. I would strongly not recommend.

In 2023 we purchased a "Brand new" Durango with the Hemi Orange package. We were happy with the purchase. I recently was hit from behind and stopped at a local body shop and was informed that the car had been repaired and repainted. I stated I've owned this car since new, he showed the areas that had been replaced and repaired. The tailgate was repaired and repainted, tow cover replaced, the bumper cap had been replaced and the left rear quarter repainted. I replace vehicles every 2-3 years and am a Mopar guy! 6 Rams, Charger, Caliber, etc. I ... Read More

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Google - Jul 27, 2025

In 2023 we purchased a "Brand new" Durango with the Hemi Orange package. We were happy with the purchase. I recently was hit from behind and stopped at a local body shop and was informed that the car had been repaired and repainted. I stated I've owned this car since new, he showed the areas that had been replaced and repaired. The tailgate was repaired and repainted, tow cover replaced, the bumper cap had been replaced and the left rear quarter repainted. I replace vehicles every 2-3 years and am a Mopar guy! 6 Rams, Charger, Caliber, etc. I thought I found a reputable dealer and would be buying more Stellantis products locally. I typically receive a monthly solicitation email from the sales manager about my interest in a new vehicle. When I discovered the damage sustained to my vehicle prior to my purchase, I informed him of this but never received a reply from him. No follow up at all! I won't be buying from them again. What they did was deceitful and their lack of response proves that. Why don't they reply to the negative reviews? I see responses only on positive reviews. Update: To the owner, Thank you for your reply. Today I picked up my Durango from the body shop. I received more news about the damage sustained prior to buying it from your dealership. The damage was so severe that the hitch had to be removed and a "filler bar" was installed and there was damage to the exhaust tailpipes as they do not exit through the bumper as they should. When I purchased the vehicle, the salesman I believe it was Brian Zipp? told me there was a hitch and all I had to do was remove the cover to use the hitch. I took his word for it and never looked. This past winter we decided to use the vehicle to tow our snowmobile and trailer. When I removed the cover I discovered there was no hitch! So I was in desperate need of a hitch and had to pay several hundred dollars to U-Haul to install one. Unfortunately it is not a factory system and it shows. But we needed one right away and didn't have another option. I'm not sure of the threshold needed to be met, according to NH regulations. But my belief is there was significant damage done to the rear of this "New" vehicle requiring the hitch to be removed, the bumper and hitch cover replaced, rear tailgate repaired, repainted and the rear left quarter repaired, repainted. I am available for discussing this further, my contact information is available within your dealership. Thank you.

Never, ever, ever trust anyone at this dealership. Do not buy a car from them. Especially beware of the manager named Erik!

Everyone was friendly, but I had many issues with the lack of communication. My car was there for two full days with no updates. I was told they’d let me know when a part arrived. They estimated by the weekend or early the next week but a full week passed with no calls. I had to keep reaching out just to get basic information. In the end, my car wasn’t fixed for nearly three weeks because of the delays here. The manager eventually called me, but it felt like unless you knew exactly what to ask, you were ... Read More

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Google - Apr 16, 2025

Everyone was friendly, but I had many issues with the lack of communication. My car was there for two full days with no updates. I was told they’d let me know when a part arrived. They estimated by the weekend or early the next week but a full week passed with no calls. I had to keep reaching out just to get basic information. In the end, my car wasn’t fixed for nearly three weeks because of the delays here. The manager eventually called me, but it felt like unless you knew exactly what to ask, you were left in the dark. They also completed a recall without my permission, even though I brought the car in for a separate concern. While the manager clearly explained the process and pricing at the end and expressed that “we’re human and can do better” which felt no one truly took accountability for the communication breakdown. Due to this experience, I no longer trust this dealership and won’t return. The time and effort I spent just trying to figure out what was going on ended up being costly, and I didn’t even get my car repaired. Though I love Jeep brand vehicles, this experience has opened me up to explore other options. I’ve since found a mechanic with better rates, clear timelines, strong organization, and respectful communication…..including calling to ask for permission before doing anything extra. This proves you don’t have to accept poor customer service there are better options out there. Communication is 🔑! Thank you. To your response: Thank you for the response. I understand that recalls may be necessary, but I believe customers should be informed and given the choice before any work is performed especially when it’s not the reason the vehicle was brought in. In my case, that communication never happened. Regardless of intent, this should’ve been a conversation, not a decision made on your team’s behalf. It’s not just about what was done, but how it was done without permission or discussion. Respectful communication and transparency matter just as much as the work itself.

Staff was nice during the sale but after has been kind of an off and on. Before I purchased the vehicle I did note some transmission issues, I was told the open recall would fix it. It has not, I also told them about a vibration issue, after having Ford look at the vehicle it was determined that the tires were bad ( choppy) and needed to be replaced. Mind you this is all in 2-3 weeks sense purchase, I’ve yet to make my first payment. Was told that service would be getting in touch with me soon to help, ... Read More

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Google - Oct 15, 2024

Staff was nice during the sale but after has been kind of an off and on. Before I purchased the vehicle I did note some transmission issues, I was told the open recall would fix it. It has not, I also told them about a vibration issue, after having Ford look at the vehicle it was determined that the tires were bad ( choppy) and needed to be replaced. Mind you this is all in 2-3 weeks sense purchase, I’ve yet to make my first payment. Was told that service would be getting in touch with me soon to help, I’ve not gotten anything from them at all, even though a salesmen said the GM would be on it. Now some of this I should have caught but did not. It happens. I was told I wouldn’t be sold a vehicle unless it was perfect. Here we are and I am looking into getting the transmission replaced, tires, and some other odds and ends. I may have gotten them on a bad day, but just be extra careful when buying and double and triple test drive and take it to your own mechanic to have things checked over. Edit to add more details. The truck as “as is”, but I was also told by the salesman that the vehicle would be perfect and have no issues before I purchased it. ( 20,000$) truck. I understood that there was not a warranty with the vehicle and that was fine with me. What wasn’t fine was the issues I brought up even before signing, but was told it would be fixed with the recall. I also think it’s not ok that the truck was sold with an inspection sticker and bad tires.

While on vacation our Pacifica had an unusual problem, the shifter needed replacement, but the problem came and went, making it difficult to isolate. Josh and Jon were able to work us in despite being very busy and managed to fix the issue and get us back on the road. We made it back to Virginia with no problems thanks to these fine men! I recommend them highly and would trust them anytime.

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Bought a used suv for my daughter here. We were naive, the car was "as is". Was around $7k. It would not pass inspection in Mass. Cost a little over $3k just to get it to pass inspection. After a few months of driving and another thousand in repairs and then transmission failed. Now will cost another 5k+ to fix. We reached out to the dealer and they would not help. Bottom line I hope nobody else falls for the scam that we did. "As is" means you are getting screwed over. It is really sad ... Read More

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Google - Jun 20, 2024

Bought a used suv for my daughter here. We were naive, the car was "as is". Was around $7k. It would not pass inspection in Mass. Cost a little over $3k just to get it to pass inspection. After a few months of driving and another thousand in repairs and then transmission failed. Now will cost another 5k+ to fix. We reached out to the dealer and they would not help. Bottom line I hope nobody else falls for the scam that we did. "As is" means you are getting screwed over. It is really sad that you can't trust a car dealer. I would not recommend this place to my worst enemy. **Update** The dealer offered us $1000 to take my review down so I did and then never paid us. They took advantage of us twice. So I put it back up...Not an ethical place.

Ill start this off by saying. I am 1000% at fault for doing a as is deal and taking a salesmans word ( my fault 100% ) now im replacing a head cams and rocker arms at my own expense. After having the vehicle for 3 days. " im sure you can fix it " thats what my salesmans response was. facebook market place seems safer nowadays. But if you ask them they did me a favor by dropping the price by 3 grand. If it wasnt for the parts department doing me a solid im not sure what i would do with this vehicle. Luckily ... Read More

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Google - Mar 27, 2024

Ill start this off by saying. I am 1000% at fault for doing a as is deal and taking a salesmans word ( my fault 100% ) now im replacing a head cams and rocker arms at my own expense. After having the vehicle for 3 days. " im sure you can fix it " thats what my salesmans response was. facebook market place seems safer nowadays. But if you ask them they did me a favor by dropping the price by 3 grand. If it wasnt for the parts department doing me a solid im not sure what i would do with this vehicle. Luckily they were the only ones willing to actually help and it wasnt even there responsibility.

Jeep Wrangler 4XE are very fickle vehicles that do not work as intended in the New England climate. On a most recent service the oil change light was not turned of and I found out all 4 shocks were blown and defect and the vehicle would not pass it's safety inspection. Parts were to be ordered in a week, and I requested to be emailed as soon as that occured. A month later no email. Finally they confirmed they had the parts but it would be 10 days or longer to install them, even after waiting 5 weeks for my vehicle to ... Read More

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DealerRater - Mar 26, 2024

Jeep Wrangler 4XE are very fickle vehicles that do not work as intended in the New England climate. On a most recent service the oil change light was not turned of and I found out all 4 shocks were blown and defect and the vehicle would not pass it's safety inspection. Parts were to be ordered in a week, and I requested to be emailed as soon as that occured. A month later no email. Finally they confirmed they had the parts but it would be 10 days or longer to install them, even after waiting 5 weeks for my vehicle to be repaired by warranty. After several emailed Jeremiah the srvice manager has determined that my vehicle will not be fixed by the dealership after no effort has been made to them to fix it, nor would they confirm a date & time. The reason is that if you are not happy with a lack of service at this dealership you are not welcomed as a customer. The vehicle has 4 blow shocks since the 4XE Jeep was poorly enginerred and it will not pass safety inspection. For 5 weeks I've had to drive under this condition and zero effort to assist in anyway was made by the dealership. Very odd, but this is what this dealership seems to be about. Another note is that they suggest leases through ALLY which do not allow you to easily trade the vehicle in. Other leading dealerships in the Keene area would NEVER subject a customer to either of these problems. Conversely the sales department was always happy to research, address issue, and add value.

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Buyer beware: Jeep Wrangler 4XE are very fickle vehicles that do not work as intended in the New England climate. On a most recent service the oil change light was not turned of and I found out all 4 shocks were blown and defect and the vehicle would not pass it's safety inspection. Parts were to be ordered in a week, and I requested to be emailed as soon as that occured. A month later no email. Finally they confirmed they had the parts but it would be 10 days or longer to install them, even after waiting 5 weeks for my ... Read More

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Google - Mar 22, 2024

Buyer beware: Jeep Wrangler 4XE are very fickle vehicles that do not work as intended in the New England climate. On a most recent service the oil change light was not turned of and I found out all 4 shocks were blown and defect and the vehicle would not pass it's safety inspection. Parts were to be ordered in a week, and I requested to be emailed as soon as that occured. A month later no email. Finally they confirmed they had the parts but it would be 10 days or longer to install them, even after waiting 5 weeks for my vehicle to be repaired by warranty. After several emailed Jeremiah the srvice manager has determined that my vehicle will not be fixed by the dealership after no effort has been made to them to fix it, nor would they confirm a date & time. The reason is that if you are not happy with a lack of service at this dealership you are not welcomed as a customer. The vehicle has 4 blow shocks since the 4XE Jeep was poorly enginerred and it will not pass safety inspection. For 5 weeks I've had to drive under this condition and zero effort to assist in anyway was made by the dealership. Very odd, but this is what this dealership seems to be about. Another note is that they suggest leases through ALLY which do not allow you to easily trade the vehicle in. Other leading dealerships in the Keene area would NEVER subject a customer to either of these problems. Conversely the sales department was always happy to research, address issue, and add value. Original: "Service department, and finance department are awful. Sales guys are nice."

Went to this dealership yesterday 2-15-24 because of a particular jeep which was HEAVILY discounted. I drove 50 miles to see this jeep. I have a dealership 3 miles from my house, by the way. I got there and drove the jeep. When I pointed out the HUGE discount which was on their ad they said it was an error. Yeah a $7900 error and then they offered me 4500 less than my trade was worth. They deleted this "typo" immediately . Good thing i had a picture of it beforehand .Go elsewhere if U are looking for a jeep. This place ... Read More

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Google - Feb 16, 2024

Went to this dealership yesterday 2-15-24 because of a particular jeep which was HEAVILY discounted. I drove 50 miles to see this jeep. I have a dealership 3 miles from my house, by the way. I got there and drove the jeep. When I pointed out the HUGE discount which was on their ad they said it was an error. Yeah a $7900 error and then they offered me 4500 less than my trade was worth. They deleted this "typo" immediately . Good thing i had a picture of it beforehand .Go elsewhere if U are looking for a jeep. This place is untruthful and shady.

Do not sell your vehicle to these guys, they will take advantage of you , the will lie to you, I don’t recommend this dealership at all.. poor customer service….i posted this on my Facebook and come to find out, lots of people have had a lot of problems with this dealership

My daughter brought her Jeep Wrangler here. After throwing a bunch of pots at radiator water pump thermosthat, they came up with the conclusion. It had a plug block. I worked on cars my entire life and never. Ever saw a plug block even from a junkyard motor? They do not have the knowledge to do headgaskets on jeeps they are totally incompetent. Try getting ahold of the no reply back? Just blew me right off. Not a great place to deal with if you want something fixed. Obviously, they do not know how to fix vehicles, just parts replacers. ... Read More

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Google - Aug 28, 2023

My daughter brought her Jeep Wrangler here. After throwing a bunch of pots at radiator water pump thermosthat, they came up with the conclusion. It had a plug block. I worked on cars my entire life and never. Ever saw a plug block even from a junkyard motor? They do not have the knowledge to do headgaskets on jeeps they are totally incompetent. Try getting ahold of the no reply back? Just blew me right off. Not a great place to deal with if you want something fixed. Obviously, they do not know how to fix vehicles, just parts replacers. And total incompetence from the owner on down. Finally, if you all lack the experience to diagnose the vehicle ride, it took me in another shop in cane about 15 minutes to figure out what's the head, gaskets? And that's without replacing anything. It was so simple. It was pathetic you've ever heard a dive or what? We call the narrative a sniffer that goes into the radiator

Absolute horrible experience with service department. 2.5 hours after being told 1 hour. I am better than you service tech needed to tell me why I am not right. Way overpriced, I mean seriously $100 for a 6 qt oil change on a brand new truck. Get the heck out of here. No response from management on questions I asked. First Ram truck and if everyone that is part of Dodge/Ram is like these guys it is my last. They didn't check my vehicle, had to tighten all lug nuts, had to top off oil myself, never checked any other fluid levels/... Read More

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Google - Jul 28, 2023

Absolute horrible experience with service department. 2.5 hours after being told 1 hour. I am better than you service tech needed to tell me why I am not right. Way overpriced, I mean seriously $100 for a 6 qt oil change on a brand new truck. Get the heck out of here. No response from management on questions I asked. First Ram truck and if everyone that is part of Dodge/Ram is like these guys it is my last. They didn't check my vehicle, had to tighten all lug nuts, had to top off oil myself, never checked any other fluid levels/tire pressure/brakes and pads. Like the literal easiest things to. Heck when it's on a lift. God I hope it is only Keene NH Dodge, Jeep, Chrysler, Ram that is absolutely horrendous for service...

Nightmare experience, would never do business with them again. Took 13 months to resolve an issue under warranty and I was without my vehicle for over two months.

Never again...so sorry I bought at this dealership. Don't know why I keep trying to deal with them. Awful.

Tim Harrington did an amazing job finding me the dream car I asked for! Dustin was amazing at setting up the financing. These guys make a great team and I highly recommend them!

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Worst experience! Stay away from this dealership, trusted them on a used vehicle purchase. They did not disclose the problems the vehicle had until after we purchased. Now, another $1500 in repairs before we can use the vehicle.

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my car buying views have changed! Now a wonderfully expedited process made simple by these helpful and friendly people. Highly recommend visiting our Keene jeep Dodge dealership

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This dealer have people working there that are dishonest. Posting items for sale and when you get there thinking you are getting the item you agreed on the employee tries to sell you a different one. Don't waist your time doing business with this dealer .

Fran, Paul and Duston made it as easy as possible to trade in my truck. Being at the dealership for only an hour or so is a great change of pace compared to other dealership experiences I’ve had. Highly recommend these guys and this dealership

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Brian Zipps is the guy to see here. We came in on Sunday @ 11, drove away Monday @ 5 with a new beautiful Jeep. Duston was great in finance too. Smoothest vehicle purchase I’ve ever experienced. Thank you, Lisa & Rich

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Ordered a 2023 Jeep Wrangler Rubicon 4xE when it came in early, I was excited but also quarantined due to COVID. The dealership worked with me and my screwed up schedule so that I could get my vehicle as soon as possible and with a great rate. Thank you everyone!!!!

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We have purchased 4 jeeps from Keene Chrysler Jeep Dodge. Transactions have always been easy and the service is great! Brian Zipps is the best!

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My third vehicle I have purchased from Steve! He always makes the process so easy! Thank you to Steve and Dustin as always in the finance department 🙂

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A big thank you to Tim and Dustin! Buying a new car isn’t fun to me (going back to making payments, ugh) but it is a necessity and you have made it painless and I appreciate all you have done to make it happen. Thanks again!

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I won't purchase another vehicle from this place again, I did receive a good trade in amount and good interest rate. I was sold a vehicle with known transmission issues, the jeep latitude has had transmission problems since its release. There's alot more to the story but I don't feel like writing a book. Do not purchase a jeep latitude from here or anywhere else without a good warranty. I will never do business with Keene Chrysler again, you have lost my business and people that I know.

The whole experience has been very positive all employees were very professional and polite!! Special thanks to Brian and his team!!

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Our overall vehicle purchasing experience was Excellent.! Phil C. was a very helpful Sales Rep. He was down to earth and able to answer all our questions without making us feel pressured in any way. Once we decided to buy, Dustin was amazing and guided us through the purchase process quickly and efficiently while still maintaining focus on the details we needed to understand. The team of individuals who prepared the new vehicle did an outstanding job as well. When we were ready to leave, the vehicle was prestine and we were very happy to drive away in it. The ... Read More

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DealerRater - May 2, 2022

Our overall vehicle purchasing experience was Excellent.! Phil C. was a very helpful Sales Rep. He was down to earth and able to answer all our questions without making us feel pressured in any way. Once we decided to buy, Dustin was amazing and guided us through the purchase process quickly and efficiently while still maintaining focus on the details we needed to understand. The team of individuals who prepared the new vehicle did an outstanding job as well. When we were ready to leave, the vehicle was prestine and we were very happy to drive away in it. The whole sales team did a great job and I highly recommend them. It was well worth the trip that we made to get there.

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Since 2008 we have always had a good experience with Brian and the Keene Jeep team. Both in purchasing and maintenance. Highly recommended

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Best car buying experience I've had! Spoke with Stephen at 5pm on Wednesday and was home with my new Jeep by 5pm Thurs. Very professional, friendly, and down to earth. I will recommend them highly.

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The staff was very professional yet down to earth and answered all my questions and concerns!

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I have bought many pickups from them over the years every time the experience was great and will continue

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Over the past 20+ years, we have depended on Steve Robinson as our go-to car guy. We have purchased at least 5 used cars from Steve at Keene Chrysler and each time it has been a seamless experience.

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Nice people. Didn’t have to wait long for someone to wait on us . Always taken care of quickly

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