"June 2, 2009 - To All of the Folks at Keene Chrysler"
About two months ago my wife and I bought a Jeep Wrangler X
from you folks, and the experience has caused me to write this letter so that
all of you can know how Chris and I feel. Without question, this was
simply the best automotive encounter in our lives!
The most important part of our time thus far with Keene Chrysler has been with
Brian Zipps. After our old Subaru broke down - again - we went to your
business on a Saturday afternoon hoping that there was no one around.
Chris was a Wrangler owner from the early 90's, and even though we had owned
imports since then, thought it would be fun to look at Jeeps. We were
surprised to find Brian was working, and even more surprised when he was
courteous, welcoming, and then - after producing his card, left us alone.
Brian must have been able to tell we were serious car-buyers, and he treated us
just the way we wanted and needed to be. After a few days of
thinking, we called him up and came back down with a long list of
questions ranging from how to drive a new Jeep the right way to what the real
deal is with Chrysler cars. He was clearly a man who knew and loved his
product, but - most importantly - we could not believe how sincere and welcoming
he was. We were also shocked at the level of camaraderie between
everyone. There was not an air of competition, but one of
friendship. We discussed our budget with him, our lifestyle, and our
plans for the future. He talked to Chris as someone who had been a Jeep
owner, and not just as my wife who was along for the ride. He was able to
fit us with a perfect match and we drove home with not only a great new
vehicle, but also a new understanding of the quality products that Chrysler has
been putting out for many years now.
We have since come back with more questions for Brian about four-wheeling, and
to have the service department look at a minor issue. Service is as kind
and professional as Brian and the other associates we have met. Both Chris
and I feel like we did when we were little kids going with our parents to buy a
car. Back then it was a big deal, an event. It was done with people
who remembered your name and had an ample supply of donuts (and you guys have
danishes. Even better!) It was done with people who introduced you
to their managers (which Brian did for us) and let you knew you were joining a family.
Bravo, Keene Chrysler. We love our Jeep wildly, it has revitalized
something in my wife about driving a vehicle that has been absent for many
years, and has given us a new connection to the New Hampshire woods we love so
much.
And thank you, Brian Zipps, for making it happen.
Loyal Customers Now and into the Future,
Jack and Chris Bouley
Jack & Christine Bouley,
March 14, 2009 - "Cool Vanilla"
I received a note in
the mail asking for an opinion of my purchase experience at Keene
Chrysler. I would like to let you know that I am very pleased with
everything! My new "Cool Vanilla" Dodge Charger is my baby. It
performs the best, and I receive many comments on the car, including
from my family, who says that it has a lot of class and pizzazz! Even
the teller at my bank said "What a beautiful car!" I love the power!
Even Abbey, my little dog, can't wait to go for a ride! My salesman,
Kevin Lougee, gave me excellent service and attention. Everything is
very personalized. The people at Keene Chrysler make me feel like part
of the family!
Mary Rose Diani,
March 11, 2009 - "Northern Hospitality"
Dear Mr. Silvestri,
I
want to thank you and your staff at Keene Chrysler-Dodge-Jeep for the
great service I received while visiting friends in Keene.
My
Jeep Grand Cherokee's alarm malfunctioned in Vermont at night on
February 23, 2009, and it was towed in the very early morning hours on
February 24, 2009. I had never been in such cold weather in my entire
life!
Your dealership disengaged the alarm system so my Jeep was drivable.
I
was very shocked when I asked for a pickup ride to your facility in the
afternoon when the Jeep was repaired. I was told the driver would be
there in "five minutes" and what do you know he was there in five
minutes!
Your
staff insured a happy ending to my first trip up North and in the next
days I continued to drive my Jeep around New Hampshire and Vermont,
enjoying the snow! It also restored my faith in people's word as your
advisor Nick Owen said your dealership would have me up and running.
And he was right.
Thanks again and best regards.
Simon Najar,
